Refund policy

Damages and issues
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return or refund. 

To be eligible for a refund or return, your item must have arrived already defective, be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase, as well as photos of the item.

To start the process, you can contact us at lodisfootwear@gmail.com, and expect a reply within 30 days. If approved, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return or refund will not be accepted. 

You can always contact us for any return question at lodisfootwear@gmail.com.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unless your products are defective, we will not be accepting returns, refunds or exchanges.

Unfortunately, we cannot accept returns for items on sale items or gift cards as well.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once your request is approved, make a separate purchase for the new item. Please reach out to lodisfootwear@gmail.com to initiate the process.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.